Return policy

At Silk Serenity, we want you to feel confident and beautiful in every piece you purchase. If for any reason you are not completely satisfied with your order, we are here to help.

Return Eligibility

  • Returns must be requested within 30 days of delivery.

  • Items must be unworn, unwashed, and in original condition with tags attached.

  • Due to the delicate nature of our garments, final sale items, accessories, and custom orders are not eligible for return.

How to Return

  1. Email our customer support team at [email protected] with your order number and reason for return.

  2. Once approved, we will provide return instructions and the return shipping address.

  3. Customers are responsible for return shipping costs unless the item is damaged or incorrect.

Refunds

  • Once we receive and inspect your return, we will notify you of the refund status.

  • Approved refunds will be issued to your original payment method within 5–10 business days.

  • Shipping fees are non-refundable.

Exchanges
At this time, we do not offer exchanges. If you need a different size or style, please return your original item and place a new order.

If you have any questions, please don’t hesitate to reach out to us at [email protected] — we're happy to assist you!